At Fireproof, we know how important our customer’s information is to their day-to-day operations; and accessibility is key to ensuring this data is readily available at any given moment. For this reason, we offer a variety of solutions for our customers to access their information and request a new box. These three steps will help you understand how this process works.
- Call our customer service department. We have five members on our customer service team who have over 43 years of combined experience, which means that our clients speak directly to an experienced representative, every time they call. We know our customers’ time is valuable, so we do not waste their time by putting them through an automated phone system.
- At Fireproof, we offer clients online access to their documents, free of charge. Through our online portal customers can add, request and report on inventory at their own pace. Many of our clients prefer the online ordering method as it provides them the flexibility to make requests 24 hours a day, 365 days a year.
- We also have an email address dedicated to our customers as well as live chat methods for ordering that you can access on our website.
For more information about Fireproof, please visit our website.