Posted under Enterprise Content Management
by on February 17, 2017
This year Fireproof had the honor of receiving Digitech Systems’ 2017 Circle of Excellence award on February 15, 2017. Each year, Digitech welcomes their 10 top sellers into their Circle of Excellence and Fireproof has been part of it for nine consecutive years.
Fireproof strives to offer clients outstanding service and this highly regarded award recognizes excellent and consistent hard work.
“I can’t tell you how much we appreciate all of you and your commitment to, not only to the excellence that you deliver to the customers that use our software, but the service that you provide,” said Sean Morris, Director of Sales at Digitech Systems, during the company-wide event.
The Digitech system that Fireproof uses—ImageSilo—is an ultra-secure, on-demand Enterprise Content Management (ECM) system. According to CEO, Mike James, last year Fireproof scanned about 10 million images and added about 500 gigabytes of storage. Today, Fireproof stores about 160 million images from over 7,000 users on ImageSilo. To learn more about ImageSilo, contact a Fireproof representative for a free, no-obligation demo.
All of Fireproof’s employees play a critical role in the company’s success. It’s an honor for a company to be part of the Circle of Excellence and Fireproof couldn’t have done it without all of them.
Below are a few highlights from the event, where Fireproof accepted Digitech Systems’ 2017 Circle of Excellence award.
Posted under Fireproof Records
by on February 13, 2017
As we embrace a new month in the New Year, our CEO, Mike James, reflects back on Fireproof’s most impactful achievements in 2016.
What was one of the major changes in the document management business in 2016?
“Last year, the consolidation of several major players in our industry, created opportunities for Fireproof. For example, when Iron Mountain bought Recall Records Management’s North American division, their service started decreasing while their prices rose to pay for the acquisition.”
What area of your business continues to grow?
“Our shredding services. Due to Stericycle’s purchase of Shred-it, our shredding leads and request for quotes has increased significantly—allowing us to grow this division of our business exponentially. Last year was our largest destruction request from our inventory, creating new space without the cost of capital investments. Our shredding services and team that works that division at Fireproof are some of the best in the business.”
What are your priorities for 2017?
“Document management is still the growth and direction of Fireproof; we help companies navigate the transition from paper-based systems to digital storage. The need to have a document management plan is still a number one requirement, and the roadmap on how to get there will continue to be instrumental in 2017. I like that our people are skilled and consultative- provides the best value and direction for long-term document management success.”
Has the company received any awards lately?
“Yes; I’m very excited to share that Fireproof was selected for the 9th year in a row by Digitech Systems as a member of the Circle of Excellence elite group—we are all looking forward to the presentation on February 15th. This award demonstrates our continuing efforts in offering our customers a paramount product to increase efficiency through Enterprise Content Management (ECM) of their documents.”
What do your customers say about Fireproof?
“The increased visibility in Fireproof’s social presence has created a following of not only our employees and customers, but also prospective leads. This allows them to stay connected with us as well as see and hear from others how good we are! Also, to ascertain the level of customer service we provide, we sent out a customer survey. The result was an overwhelming 500+ responses with indication of 99.8% satisfaction rating—proving that our customers are always our #1 priority.”
What industry certifications are you most proud of?
“Our NAID certification renewed by a third party auditor and the PRISM Privacy Plus. The latter is the highest level of certification in our industry. It reassures our clients, their auditors and insurance companies that we are complying with the industry standards in protecting our client’s information.”
Are there any new service offerings on the horizon?
“Absolutely. We actually just added a new company to our portfolio, which will expand our service offerings to our existing clients. ITSecureNow provides a suite of managed technical services that allows you to focus on your business while we focus on protecting your business.”
So what is ahead in 2017?
“Looking toward 2017, we have enhanced our Business Development team with two new members, Matt Postlethwait and Chris Hazelet. Their years of sales experience will increase our revenues and client base, helping us to continue excelling in the records management industry and serving our clients with professionalism, dedication, and exemplary customer service. I look forward to being a part of a growing and dynamic team that will continue to take the Fireproof brand to the next level.”
To learn more about Fireproof and our services, visit our website and blog.
Posted under Fireproof Records
by on February 8, 2017
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