5 Reasons AR Teams Love TermSync

Posted under Fireproof Records by Fireproof on May 15, 2017

Fireproof has an upcoming webinar, created to help you automate AR with TermSync. Registration is open for a limited time – sign up now!

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The blog post below is reposted, with permission, from our friends at Esker.

Every team has that one tool they love. Whether it’s a software program that allows them to easily share information with other team members or a product that lets them quickly search for information — they love it because it makes their lives easier.

Having those essential tools at hand is an integral part of completing any assignment, regardless of the industry or business department you’re a part of. The right tool (or sometimes just a tool in general) can make the difference between being able to get work done or not. The best tools, however, are those that not only get the job done, but get it done as efficiently and effectively as possible. When it comes to accounts receivable (AR), not having the right tool(s) in the AR department can equate to not getting paid … or getting paid verrryy slowly.

That’s where TermSync comes into play. Rather than completely overhauling your AR department and process process, TermSync’s solution streamlines your process while also filling in the gaps with useful tools not previously available to most AR teams. With features such as smart payment reminder emails based on your rules, a portal for your customers, customized to-do lists, and advanced reporting and analytics, every stakeholder involved in AR will benefit from it.

Why AR Teams Love TermSync

  1. Automated payment reminders
    Gone are the days of having to manually send out payment reminder emails. TermSync allows users to create and schedule automated payment reminder emails to customers on your behalf based on your company’s workflow rules. Even though they’re sent via TermSync technology, you still maintain complete creative control over branding, timing, messaging, subject lines, and much more. It even gives staff the ability to track when, or if, customers view these communications, helping expose incorrect contact information and minimize the amount of emails getting caught in spam.
  2. A customer portal
    It’s amazing the amount of time the AR department spend on tasks such as providing copies of lost invoices, accepting payments over the phone and answering information about current account balances. These are things that customers can, and should be able to, do on their own through a customer portal. Not only does it save time, but customers nearly always prefer a self-service option over phone and/or email support. For every customer that currently calls in with a question, you most likely have three or four others with similar issues that don’t bother. Instead, they wait for you to make a collection call several weeks later. A portal provides customers the convenience they prefer while saving you time and getting you paid faster.
  3. A customized to-do list
    Did you know that on average an AR rep spends 30% of their day “prioritizing and preparing”? Prioritizing includes scanning AR listings and figuring out which customers to contact. With TermSync, the prioritization is done for you, but based on the rules you set up. Preparation is a snap, and all of the information you need to contact the customer (phone number, notes from prior conversations, account statement info, etc) is at your fingertips. All of this results in spending more of your AR departments valuable time dealing with customer issues and less time “prioritizing and preparing”.
  4. A central location for everything related to AR
    Shared Excel sheets, printed aging reports, post-it notes, Outlook reminders to yourself, a small notes field in your ERP, if these are some of the things you’re using to help you manage AR, TermSync is definitely for you. Rather than the cobbled together tools AR teams currently use, TermSync becomes your go-to place for everything AR. Walk down the hall and ask your sales team how using a solution like Salesforce.com makes their lives easier and produces better results. TermSync will accomplish the same for your collection efforts.
  5. Tools for “the small things”
    Creating and documenting a payment plan for a past due customer, completing a trade reference request for another customer, reaching out to the salesperson on an account to answer a question before the customer will pay – these are all examples of “the small things” that virtually all AR teams deal with. Although these may only occur a handful of times each month, the time spent really adds up. TermSync allows you to automate much of this work but at a minimum, organizes and streamlines the process.

Email us today at sales@fireproof.com to talk to someone about implementing TermSync in your office.


Fireproof has an upcoming webinar, created to help you automate AR with TermSync. Registration is open for a limited time – sign up now!

Register for Webinar

 

 


Case Study: Increasing On-Time Customer Payments with Cloud-Based AR

Posted under Fireproof RecordsurlRecords Management by Fireproof on May 8, 2017


As business partners of Esker, Fireproof is proud to offer TermSync to a variety of customers. However shortly after we began to promote the platform, we realized the potential benefits that the solution could have on our own AR processes. We have since implemented TermSync and could not be happier. The system is extremely intuitive, flexible, and took less than a month to deploy.

TermSync has helped us achieve increased on-time customer payments, improved productivity, and more. So when we recommend TermSync to our customers, we’re speaking out of personal experience.

Take a look at our case study to learn more, or contact sales@fireproof.com to talk to someone about implementing TermSync in your office.

Download Case Study

Fireproof has an upcoming webinar, created to help you automate AR with TermSync. Registration is open for a limited time – sign up now!

Register for Webinar

 

 


WEBINAR | Automate Your AR Collections Process

Posted under Fireproof RecordsurlRecords Management by Fireproof on May 5, 2017

AR automation is a proven and effective remedy for eliminating manual collections pains, accelerating payments and empowering your team.

This webinar for accounts receivable professionals will show you how to automate tedious tasks, speed up collections and create a payment portal that provides a better customer payment experience.

Space is limited so register now!

What: Automate AR & Empower Your Collections Team with TermSync
When: Wed, May 17, 2017 12:00 PM – 1:00 PM EDT
Who should attend: Accounting professionals and AR team members looking to empower their collections teams!

Registration Link: https://register.gotowebinar.com/register/5921712723898743555